MUNICIPAL PERFORMANCE MEASURES
INTRODUCTION
The Provincial government has required that all municipalities in Ontario report their performance starting with the fiscal year 2000. Performance measures will be used to assess how well the municipality delivers its services. The Ontario Government is working with municipalities to develop common measures, which, over time, will allow local governments to 'benchmark' or compare their results with each other. As we compare information, we will begin to identify and share 'best practices' that will help all Ontario municipalities to improve performance.
WHY DO WE HAVE PERFORMANCE MEASURES?
What gets measured gets done. Your municipality is committed to enhancing the quality and value of services it provides to its residents and ratepayers. Performance measures are a tool to help measure and communicate the municipality's progress.
WHAT DOES COUNCIL INTEND TO ACHIEVE WITH PERFORMANCE MEASURES?
Council sees performance measures as a valuable tool for managing municipal services, communicating with stakeholders and developing a better understanding of the services that can reasonably be expected. Performance measures will help build trust and confidence with electors and ratepayers for the work that the municipality does by better communicating our results to stakeholders. They also have the capacity to strengthen the 'contract' between council and the community by making it easier to hold the municipality accountable for the quality and value in municipal services that is expected. Performance measures will bring opportunities to learn from successful practices in other communities and adapt those successes here to the benefit of our community. Investors and residents are drawn to a community that can openly demonstrate their results, their strengths and their future directions. Performance measures will help us be such a community.